Refund policy

Return & Refund Policy

Last updated: June 2026

At Amastelo, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may request a return under the conditions outlined below.

30-Day Return Policy

You have 30 days from the date of delivery to request a return.

To be eligible for a return, your item must:

Be unused and in its original condition
Be returned in the original packaging
Include all accessories and contents received with the order
Be accompanied by proof of purchase

How to Start a Return

To initiate a return, please contact us at:

Email: admin@amastelo.com

Please include:

Your order number
Full name
Reason for return

Once your return request is approved, we will provide instructions on how and where to send your package.

Refunds

After receiving and inspecting your returned item, we will notify you of the approval status.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional processing time.

Damaged or Incorrect Items

Please inspect your order upon arrival.

If you receive:

A defective item
A damaged product
The wrong item

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

Personalized or custom-made products
Gift cards
Items showing signs of wear, damage, or misuse

Exchanges

The fastest way to exchange an item is to return the original item and place a new order once your return is approved.

Return Shipping

Customers are responsible for return shipping costs unless:

The item arrived damaged
The wrong item was delivered
The product has a manufacturing defect

Contact Us

If you have any questions regarding returns or refunds, please contact us: